Last updated: May 2026
Haven Stays ("we," "our," "us") is committed to protecting your personal information. This policy describes how we collect, use, and protect your data.
Information We Collect
- Booking data: name, email, phone, travel dates, guest count at time of reservation
- Payment data: billing information processed by Stripe — card numbers never stored by us
- ID verification: may be required for certain properties per host policy
- Usage data: property searches, availability lookups, and browsing behavior
How We Use Your Data
- To confirm reservations and process payments
- To communicate check-in details and stay information
- To send booking confirmation and pre-arrival information
- To improve our property listings and booking experience
- To comply with legal obligations
Third-Party Services
- Stripe — deposit and payment processing
- Mapbox — property location maps
- Google Analytics — anonymous usage analytics
Data Retention
Booking and payment records are retained for 7 years for accounting purposes. Personal communication data is retained for 3 years after your last stay.
Your Rights
You may access, correct, or request deletion of your personal data by emailing privacy@havenstays.com.
Contact
Privacy questions: privacy@havenstays.com
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