Common questions about booking, check-in, and cancellations with Haven Stays.
How do I book a property?
Select your property, enter your travel dates in the booking bar, and click "Book Now." You'll be prompted to pay the deposit via Stripe to confirm your reservation.
When is the remaining balance due?
The balance is due 14 days before check-in. We'll send a payment reminder email. Bookings made within 14 days require full payment upfront.
What is the check-in process?
You'll receive detailed check-in instructions via email 3 days before your arrival. Most properties use keyless entry. Check-in is at 4:00 PM.
Can I cancel or modify my reservation?
Email hello@havenstays.com to request changes. Modifications are subject to availability and cancellation policies vary by how far in advance you cancel. See our Terms for details.
Is there a security deposit?
Some properties require a refundable security deposit. If applicable, it will be disclosed during checkout. Deposits are released within 7 days of checkout pending inspection.
What if something is broken at the property?
Report any issues immediately by emailing hello@havenstays.com or calling our support line. For urgent maintenance, call us directly and we'll respond as quickly as possible.