Legal
By booking a property through Haven Stays, submitting a reservation request, or using our website, you agree to these Terms of Service. Please read them carefully.
Reservations are confirmed upon receipt of the required deposit, processed via Stripe. The deposit amount is displayed during checkout for each property. Deposits are applied toward your total stay balance.
The remaining balance is due 14 days before your check-in date. Reservations made within 14 days of check-in require full payment at time of booking.
Cancellations made 30 or more days before check-in: full deposit refund, less a $50 processing fee. Cancellations 14–29 days before check-in: 50% of the deposit is refunded. Cancellations within 14 days of check-in: deposit is non-refundable. We strongly recommend travel insurance for all bookings.
Check-in is at 4:00 PM and check-out is at 11:00 AM local time unless otherwise specified. Early or late arrangements are subject to availability and may incur additional fees.
You are responsible for the conduct of all guests during your stay. Unauthorized guests beyond the stated occupancy limit, parties, or events not disclosed at time of booking may result in additional fees or early termination of your stay without refund.
You are responsible for any damage to the property or its contents during your stay. A security deposit may be collected and released within 7 days of check-out pending property inspection.
Haven Stays is not liable for any loss, damage, or injury sustained during your stay. We are not liable for service disruptions due to events outside our control.
Questions? Email hello@havenstays.com or call (406) 555-0183.